Customer Care

Your satisfaction with our site is important to us! LUCKY STRIKE's Customer Care Center is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. We look forward to helping you!

Contact Us

By Email:

We pledge a 24-hour response time (Monday through Friday) on your email

Customer Service:

1-877-LURES4U (587-3748) Monday - Friday: 8am – 4:30pm

Order Processing

How do I place an order?
When you're done shopping, click "Checkout" to place your order. If you see an item in your shopping cart that you don't want, you can click REMOVE and your shopping cart's contents will change.

Can I change my order during checkout?
Yes. You can always go back through the screens and change your order. Your order will not be placed until you reach the credit card information screen and click "confirm order."

How can I be sure my order has been received?
Once you click "confirm order" the final review page will appear confirming that your order has been processed and that your credit card has been successfully processed through our Moneris Payment Gateway provider. You will also receive an immediate email notification of your order. If you have placed an order and not received a confirmation, please email; to have a LUCKY STRIKE employee check the status of your order.

Are there other ways to place my order?
If you are uncomfortable using your credit card over the internet, please complete as much of the shopping cart information as you would like, and then call our Customer Service Department at 1-877-LURES4U (587-3748) and we will be pleased to complete your order for you.

How do I know my order has been shipped?
When your order is complete and put through the shipping system you will receive another email confirming shipment and giving you a Canpar tracking number. For US customers, Canpar delivers parcels to the Canadian /US border and Fed Ex delivers the rest of the way.

Payment Options

We accept the following major credit cards: 

- Visa
- Master Card
- American Express 

Your credit card will be authorized immediately through our secure website working with Moneris Payment Solutions and you will be notified on-screen and by email.

Shipping Policies

If your order Subtotal is over $70.00 shipping will be FREE.

Orders are shipped using Canpar in Canada and Fed Ex in the United States. The rate charged is dependant on your location. Shipping is typically around $10 - $15 however, if your location is considered by Canpar or Fed Ex to be more remote, then the rate will be slightly higher. 

Canpar will not deliver to a PO Box so your shipping address must contain a street address.

Wherever possible it is recommended that you use a business address rather than a residential address.

Delivery will be 3-5 business days from the time the package leaves our warehouse.

How Long Until My Order Is Ready?

Your order will be processed within 2 business days. Canadian and US orders are shipped as soon as the product is available. LUCKY STRIKE tries to keep adequate inventory levels on all products, but with over 2000 different lures being made in the factory, shortages can occur. If you place an order and an item on your order is out of stock, an employee of LUCKY STRIKE will email you. In this email you will be asked if you are willing to wait for the lure to be produced or if you would like to switch to something that is currently “In Stock”.

Credit Card Security

We are a GeoTrust Secure Site, which means your confidential information is also protected.

We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL). The transactions are protected by the highest levels of encryption available to ensure security and privacy.

Optional Offline Ordering Methods

If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center: 1-877-LURES4U (587-3748).